Your Personal Virtual Assistant
Bringing you and your business peace of mind
Always running out of time? Need an extra pair of hands? Need support that can save you precious time?
No problem, I would love to help!
I am ready to clean up your inbox, handle your scheduling, book your travel, manage projects, and so much more. Take your life back and focus on what's important to you, I can handle the daily tasks leaving you the time you need to
Based in the Kent, I pride myself on providing an efficient and professional remote office support, PA service, client & guest feedback solutions and business support to my clients. I will help to improve the efficiency of your systems and processes, so that you can make better use of your time and focus on the bigger picture. I will carry out your tasks in quick-smart time, giving you a great value service overall.
I look forward to working with you!
ABOUT ME
Hello! I’m Gemma.
I have spent the last 20 years working within the hospitality and events industry with experience in Project Management, Office Administration and Customer Service both in planning, operational and senior PA roles. This background has ensured, I can work well under extreme pressure and has demanded great communication skills & strong organisation abilities. I am a creative and innovative problem solver with an eye for detail. You can be safe in the knowledge that I am here to lighten the load, expertly and efficiently, so that you can focus on growing your business.
As well as strong administration skills, I love ensuring customers are happy, and so can take on all your guest/client feedback and ensure they return to you.
I spent many years wanting to start my own business and 2020 gave me the time and inspiration to realise it was possible!
Who am I personally? I am a mum to 3 mini Finlay’s, love to run to clear my mind, believe that kindness is a super-power and absolutely love cheerleading others whilst they are achieving their professional dreams.
MY SERVICES
What You Need. When You Need It.
I am here to help you build, run & grow your business so that you can focus on what matters the most in your business.
I partner with every new client I take on to help them improve the way they work.
ADMINISTRATION
Emails, letters, reports and quotes
Database & CRM management
Spreadsheet creation & updating
Invoicing and chasing payments
PowerPoint presentations
Research
Electronic filing organisation
HR & recruitment administration
Proofreading & copy typing
Start-up business support & client onboarding
Document formatting
Drafting contracts
Website administration
Fleet management
PERSONAL ASSISTANCE
Diary / Calendar management
Meeting arrangements
Email management and detox
Reservations and bookings
Travel and flight research
Expenses
Client and supplier communication
Gift sourcing
Personal expenses
Letters, cards and correspondence
Household management
Setting up & running your home office
Sourcing furniture, household products & specialist traders
· Household bills
EVENT & TRAVEL PLANNING
Planning flights, train, car rental and transfers
Booking accommodation
Visa arrangements
Meeting coordination
Event, party & wedding planning
Venue finding, booking, catering arrangements, decoration
Creating and/or sending invitations
CUSTOMER CARE
Managing and responding to all feedback from customers
Social listening
Social Media Support
Competitor Research
Email Marketing Support
HOLIDAY COVER
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I can provide cover whilst your in-house PA is on holiday or maternity/paternity leave.
VIRTUAL RECEPTIONIST
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Your time is often the most scarce resource of all in a small business. Why not make more of it by freeing yourself from the phone?
Use you and your team’s time where it counts rather than chasing after incoming calls.
Build your reputation and brand.
Show the world your best side: professional, welcoming and efficient.
I will be the friendly, professional voice your callers hear first.
PLANS & PRICING
Have a look at my available pricing plans. I do my best to accommodate the needs of each client by offering several packages and adjustable rates.
RETAINER
10 hours per month £320pm
15 hours per month £475pm
20 hours per month £600pm
30 hours per month £900pm
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​Prepaid, fixed hours per month to be used as needed.
Any unused hours can be rolled over to the following month and used within 60 days. Any additional hours are charged at the hourly rate of £25.
HOLIDAY & SHORT TERM COVER
Hourly rate of £32
Minimum 2 hours
Can be pre-booked and/or ad hoc
VIRTUAL RECEPTIONIST
Pricing is based on days covering the rather than calls so you wont be charged for wrong numbers or all those sales calls. I’ll send you a message for a genuine call but will politely turn down sales and other unsolicited callers. Ideal to cover holidays or busy periods.
Day receptionist rate £120 for 8 hours
Simple message taking up to 30 per day.
Call transfers
Customer queries
FAQs and additional data capture
BESPOKE PACKAGES
I am happy to put together bespoke rates and packages to suit your business needs. Drop me a line and we can discuss further.
QUESTIONS AND ANSWERS
WHAT ARE YOUR WORKING HOURS?
This is the benefit of a Virtual assisant. I can work to your business. Whether you need support Monday-Friday or want to catch up on your work load at the weekend, I can work around you!
AM I REQUIRED TO PURCHASE A MINIMUM NUMBER OF HOURS?
No, I try to work as flexibly as possible. My packages allow you to use hours as and when needed, without having to discuss invoicing every time you require some support. Alternatively, you can use me on an ad hoc basis.
WHO CAN BENEFIT FROM USING A VIRTUALÂ ASSISTANT?
As this is a flexible service, many businesses can benefit. These can include start-ups who do not have the funding or work load for an employee, or large businesses looking for new business solutions. We don’t ask for a minimum number of hours per month, making this service flexible for all.
WHAT IS A VIRTUAL ASSISTANT?
A self employed, professional administrator who provides administrative services to clients while operating outside of the client's office. An online PA typically operates from a home office but can access the necessary planning documents, such as shared calendars, remotely.
WHAT ARE THE KEY BENEFITS OF USING A ONLINE PERSONAL ASSISTANT?
No more time consuming admin
You can free up your valuable time and concentrate more on your business
Can help during busy periods
You can change the hours you use your Online Personal Assistant from month to month
There is no need to employ a permanent member of staff
There is no need to provide office space or equipment
You can forget about sickness absence, holidays and PAYE
HOW DO I PAY?
By bank transfer or PayPal.
I AM WORRIED ABOUT CONFIDENTIALITY, HOW CAN YOU REASSURE ME?
I am happy to sign a confidentiality agreement if requested.
I WOULD LIKE SOME SUPPORT, WHAT DOÂ I DO NOW?
Please contact me to discuss your needs, I would love to help you.
Some kind words from my clients:
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'Every business needs a Gemma'
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CLIENTS
Successful Collaborations
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LIVELYHOOD
ROOTS & BERRIES
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GAVA GIFTING
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ON TRADE CONSULTANCY
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